On our website click the “forgot your password?” below the Online Banking input box for your username. Follow the instructions.
The Credit Union has employed a security feature called ‘Out of Band’ Authentication. This security feature allows us to verify the member’s identity in certain circumstance (like using an unrecognized device) by a variety of means. At login the member will be requested to enter a code they receive by text or voice call. By entering the correct code the member will gain access to OLB.
To update your phone number with us, select "Settings", expand the "Profile" section, and select "Email and Phone Number". From here, you can update your contact information.
To change the phone number that you utilize to verify your identity, click on "Settings", expand the "Security and Alerts" section, and select "Identity Verification Phones".