Frequently Asked Questions

Online Banking Questions

• I forgot my password. How do I reset it?

  On our website click the “forgot your password?” below the input box for your username. Follow the instructions.

• What are the enhanced security features of our online banking?

  The Credit Union has employed a security feature called ‘Out of Band’ Authentication.  This security feature allows us to verify the member’s identity in certain circumstance (like using an unrecognized device) by a variety of means.  At login the member will be requested to enter a code they receive by text or voice call.  By entering the correct code the member will gain access to OLB.

• Where do I access eStatements and my Credit Card portal?

  Credit Cards can be accessed by clicking on the individual tile for that card. eStatements are within your accounts. To access eStatements, simply click on the savings account tile for the membership you wish to view the eStatements for, and then click "Statements" in the Account Details page. From here, you can access statements for all of your enrolled accounts under that membership number.

• Online Banking is displaying one of my old telephone numbers. How do I update this?

  To update your phone number with us, select "Settings", expand the "Profile" section, and select "Email and Phone Number". From here, you can update your contact information.

• How do I change the phone number that I receive a call or text on to verify my identity?

  To change the phone number that you utilize to verify your identity, click on "Settings", expand the "Security and Alerts" section, and select "Identity Verification Phones".

• What browsers are compatible?

  Google Chrome - current stable version, Internet Explorer 10 and 11, Firefox - current stable version, Safari 6.X.