As a member-owned, not-for-profit financial cooperative, Finger Lakes Federal Credit Union is committed to our members.  We will uphold our fundamental responsibility to actively serve people within our field of membership, and as appropriate, the communities they live in.  We will treat all members with respect and dignity and we will offer honest, fair products to all members at all times.  We will deliver a range of low-cost products and services to the diverse economic and social make-up of our members and potential members.  We will look for better ways to reach out to the unserved or underserved in our field of membership.  And we will continually, in all facets of operations, demonstrate the value of membership in Finger Lakes Federal Credit Union.

Finger Lakes Federal Credit Union's Mission Statement is "Finger Lakes Federal Credit Union helps its members achieve their own financial goals by providing convenient high-value financial products, delivered with exceptional personal service."

We will monitor and communicate our service to members in a meaningful way so that members, potential members, legislators, regulators, and the community at large will understand and appreciate the unique role that member-owned financial cooperatives play in their lives.

Throughout Finger Lakes Federal Credit Union's strategic plan, we will put forth every effort to enable our members to become financially self-sufficient and successful.  We will place high importance on consumer education and the teaching of financial thrift.

This Statement of Commitment to Members is consistent with our credit union principles of “Not for Profit, Not for Charity, But for Service” and our philosophy of “People Helping People”.  This statement represents good business practices that ensure the financial strength of our credit union on behalf of our members.

Section I:  Service to Members

Finger Lakes Federal Credit Union strives to offer services designed to improve the economic and social well being of all members from all socio-economic backgrounds, including our low-to-moderate income members, and return financial value to all those who participate in our member-owned financial cooperative.

Current Services that Help Improve the Economic and Social Well Being of Members:

1. Share Accounts (Minimum balance par value only $5.00)
2. Share Draft (Checking) Accounts - These accounts offer check privileges without minimum balances, no per-check or per-deposit charges, and no monthly service charges.  Members may have ATM cards with (4) fee-free foreign withdrawals per month or unlimited withdrawals at our ATM's.  We also offer VISA Check Cards (Debit Card) with this account.
3. ATM (Automated Teller Machine) Cards with 24 Hour ATM machines at Geneva, Phelps and Willard Branches. Also FLFCU owned ATMs at Walgreens stores in Geneva, Canandaigua, and Penn Yan.
4. Online Banking
5. Bill Payer
6. Youth Program with web site links (Googolplex and Guides to Independence)
7. No check cashing fees
8. Direct Deposit / Payroll Deduction
9. Loans (Fixed and Variable)
10. Open End Lending
11. Fixed and Variable Rate Mortgages
12. Home Equity Line of Credit Loans (Fixed and Variable)
13. First Time Home Buyers Program (Freddie Mac's Home Possible^SM Mortgages)
14. CU Advantage ~ Personal Line of Credit
15. VISA Credit Cards (Classic and Platinum Cards)
16. Government insured Student Loans and Parent Plus Loans
17. Enhanced Term Share Certificates (CD) Program
18. IRA Accounts
19. Holiday Club
20. Summer Club
21. Money Orders
22. VISA Travel and Gift Cards
23. Audio Response System (Telephone Banking)
24. Web Site - Provides easy access to all of our products and services
25. InfoLinkPlus - Provides easy online access to all VISA accounts
26. MEMBERS Financial Services
27. MEMBERS Financial Network (www.flfcu.org)
28. Insurance (Accidental Death & Dismemberment, Life & Disability, Single Credit Disability, Single Credit Life, Joint Credit Life)
29. Notary Services
30. Enterprise Car Sales
31. Expanded Target Marketing
32. Auto Dealer Referral Program
33. Expand Term Share Certificate Program

New Services Planned for 2008:

1. Enhanced Senior Program
2. Enhanced Youth Program (Student Relationship Package / Smart Card)
3. E-Statements

Section II:   Member Education

Finger Lakes Federal Credit Union is committed to member and consumer financial education; in addition, we are committed to educating members and consumers alike, about credit union uniqueness, philosophy, and values.

Current Programs that Support Member Education and Advocacy:

1. Trimester Newsletter – Each trimester, our newsletter contains valuable education for members related to credit union uniqueness and philosophy, important lending issues, and other timely topics.
2. Finger Lakes Federal CU offers (2) College Scholarships and participates in Rochester District of New York State Credit Union League (NYSCUL) and NYSCUL Scholarship Programs
3. Provide Financial Management Program taught in Junior and Senior High Schools (Dundee, Midlakes, Romulus, Waterloo, and South Seneca Schools)
4. Mortgage Seminars
5. Loan Fairs
6. Membership Fairs
7. Career Day at Geneva Middle/High School
8. "Credit" Class at Geneva High School
9. Provide Credit Union information monthly to all Select Employee Group (SEG) locations
10. Provide members with education materials on Home Buying
11. Youth Program web site links available on our web site (Googolplex and Guides to Independence) (Elementary - College)
12. Newspaper and radio advertising
13. Individual credit counseling with Loan Officers
14. Emphasis placed on financial awareness through interaction between members and lending staff
15. Hobart and William Smith Colleges Intern Program
16. City of Geneva Schools Job Shadowing

New Programs Planned for 2008:

1. Expand Financial Management Program to other local schools (Geneva, Seneca Falls, and Penn Yan)
2. Credit Education Seminars
3. Schedule Home Buying / Mortgage Seminars in conjunction with Realtor Week
4. Web site information links
5. Financial Counseling Seminars
6. Provide additional financial education information in our newsletter and on web site
7. Realtor Program

Section III: Involvement / Governance

Finger Lakes Federal Credit Union will endeavor to preserve credit union democratic principles, including demographic representation and volunteer participation in credit union activities.

Current Programs that support Involvement / Governance:

1. Rochester District Legislative Committee
2. Public Relations and Marketing Council
3. District Meetings
4. CEO Roundtable
5. Member Surveys
6. Annual Meeting (Members Only)
7. Supervisory Committee
8. Board Elections - Nominating Committee actively seeks wider member representation in credit union boards and committees
9. Community Involvement (Active participant in the local community and organizations by volunteering staff to assist in civic goals: Rotary Club of Geneva; March of Dimes; Geneva BID; Geneva Area Chamber of Commerce, Leadership Geneva, Seneca County Chamber of Commerce, Phelps Chamber of Commerce; Elizabeth Cady Stanton Child Care Center; Geneva Scholarship Association; Salvation Army)
10. Provide special training for members of the board of directors and other volunteer committees
11. Elected officials attend Annual Meeting to demonstrate democracy in action
12. CFO Roundtable Conference

New Programs Planned for 2008:

1. On-going Community Involvement

Section IV: Diversity

Finger Lakes Federal Credit Union recognizes the value of demographic diversity in staff as well as in volunteers, and will strive to bring people of diverse backgrounds and experiences into leadership and other roles at the credit union.

Current Programs that Promote Diversity:

1. Recruitment of younger volunteers
2. Analyze household income data to ensure diverse market segments have programs and services that meet their various needs.
3. Equal Housing Lender

Programs Planned for 2008:

1. Continue to analyze household income data to ensure diverse market segments have programs and services that meet their various needs.

Section V: Commitment to the Credit Union Movement and other Cooperative Activities

Finger Lakes Federal Credit Union will work to build and strengthen our unique credit union movement by providing financial and in-kind resources to others within the credit union community, and by actively advocating the credit union difference at all levels of government and in other appropriate public forums. In addition, Finger Lakes Federal Credit Union will participate in local, state, and national cooperative activities as appropriate, and will strive to build and strengthen relationships with other sectors of the national cooperative movement.

Current Activities that Support the Credit Union Movement:

1. America's Credit Unions
2. NYS Rochester District
3. CUNA Mutual
4. National CULAC / CUPAC Participation
5. Active dialogue with Local, State, and Federal Officials
6. Waived ATM surcharges for Associated Credit Unions
7. Participate in cooperative advertising campaigns
8. Share resources with other Credit Unions in need
9. Credit Union Scholarships - Finger Lakes Federal CU, NYSCUL and Rochester District of NYSCUL
10. Credit Union Care for Kids
11. Volunteer Education

New Programs Planned for 2008:

1. Ongoing cooperative advertising campaigns
2. Ongoing participation in NYS Rochester District activities
3. Ongoing National CULAC / CUPAC Participation
4. Continue to offer NYSCUL and Rochester District CUL Scholarships
5. Continue to raise funds for Credit Union Care for Kids
6. Ongoing Volunteer Education

Section VI: Public Service / Corporate Citizenship

Through direct financial support or other in-kind contributions to worthwhile local organizations, and by participating in public service activities, Finger Lakes Federal Credit Union strives to be an active partner in our community.  We recognize that practicing good Corporate Citizenship supports the Credit Union Philosophy of People Helping People; furthermore, it will help raise the overall level of social and economic well-being of those in our community, help to strengthen ties within the community, and better position us to reach out and serve - as only credit unions can - those people in greatest need of affordable financial services.

Community / Field of Membership (FOM) Groups Currently Receiving Financial or Other In-Kind Support (including the support given) and Current Public Service Activities:

1. American Cancer Society - Daffodil Days and Relay for Life
2. American Heart Association - Carnation Sales fundraiser
3. United Way - Staff donations
4. American Red Cross - Oktoberfest and Golf Tournament
5. March of Dimes - Walk-a-thon fundraiser
6. Children's Miracle Network - Fundraiser to support local children's hospital
7. Coluzzi Trust Fund - Fundraiser to support Coluzzi children
8. Happiness House - Hike for Happiness House walk-a-thon
9. Salvation Army - Angel Tree Fundraiser to support local families in need and ring the bell (July and December)
10. Family Counseling Service of the Finger Lakes - Have a Heart Sales fundraiser
11. Rotary D.A.R.E. – Golf Tournament Sponsor
12. Geneva Area Chamber of Commerce - Leadership Geneva, Annual Dinner / Silent Auction Sponsor, Golf Tournament, ATHENA of Geneva
13. Budget for charitable donations
14. Allow staff to take time off for volunteer activities
15. Knights of Columbus Council #272 - Annual Food Pantry Drive
16. Geneva Food Pantry / Geneva Center of Concern - Share the Harvest Food Drives Sponsor
17. South Seneca Food Pantry - Fundraiser to support local food pantry
18. House of John - Fundraiser to support local Hospice House
19. Seneca County Santa Project
20. Geneva Elementary / Middle School Art Displays
21. Midlakes Primary School Community Fair
22. Boys and Girls Clubs of Geneva
23. Five Points Correctional Facility - Golf Tournament Benefit/fundraiser
24. Willard Drug Treatment Campus - Golf Tournament Benefit/fundraiser

Public Service Activities Planned for 2008:

1. March of Dimes - Walk-A-Thon
2. Provide Consumer Education Seminars
3. Ongoing Community Support